Today’s blog title was the response a friend of mine received the other day when he went into a sandwich shop for lunch. He told me his first response was, “Wow, what did [...]
The first six months of 2010 have come and gone! Where have they gone, you ask? Gosh, I don’t know is the answer, however, gone they are– never to be back [...]
The Stimulus funds that the government has issued have provided the opportunity for many businesses to increase their presence in the marketplace, as well as provide some great work that [...]
Many of my blog posts address the need for outstanding service, especially in these turbulent economic times when customers have many options on where to spend their hard earned [...]
One of the most frustrating things that I deal with is “Electronic Voice Customer Service”. My telephone service is at best, mediocre! This causes several calls to [...]
The idea of setting clear work expectations before a new employee begins work is paramount to success in any business, especially in today’s work environment. My neighbor is a [...]
I was on the airplane the other day and visited with a lady that I had not seen in several months. She had told me that she had left the firm where she previously worked. When [...]
The question, “Do you have enough inventory for the sales season” is one that is getting lots of ink currently in the business press. Many companies, during [...]
I visited a building site the other day and talked with the foreman. The work crew was installing and taping drywall on the interior of the building. As I watched the crew use [...]
