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Make Planning Adjustments NOW for a great 2010!
With 25% of 2010 gone, now is the time for you to review your operating plan and see what changes, if any, need to be made. Although this has been a rough year so far, all of the [...]
Merging companies– Is the cultural fit right?
I was in a service business last week that had recently merged with another similar business which was larger and had a greater customer base. Interestingly, I had used this smaller [...]
Customer Confidence– Do you ensure it every day?
I had to buy some tires last week for my car. I went to a local tire store that I had been recommended to go to by local medial professional. According to this medical [...]
Employee Empowerment– What is your employee’s role?
I met the other day with an airport fixed base operator (FBO). He was extremely frustrated by the challenges he continues to experience with “service providers” in his [...]
