Is This HOW You Provide Customer Service?
Steve Scasta of Profit Drivers Sales Consulting is a Fightin’ Texas Aggie and good friend of our firm. Here is his post on his blog this morning. http://stevescasta.com/i-just-clocked-out/
Interestingly, one of our consultants had exactly the same challenge this morning. Our consultant called a hotel for a weekend get away. The response was, “I am the night auditor, call back when the day shift is here, somebody will try and help you.”
Really? Now do you know why your business is loosing customers and profitability? If not, call, we’ll help fix it– today!