How to Preflight a New Employee!
The Air Force is big on training. No matter what the job or task, receiving a lot of training before one was allowed to “solo” was big deal. In the Air Force, we always did a lot of training before we allowed anyone to “solo” on their own. Here is how to do it in business when addressing customer service challenges:
1. Insure that all new employees are trained thoroughly before they are allowed to “solo” by themselves.
2. This “pre flight” process may take a couple of weeks of hard, determined training, requiring that the employee know and understand the products that they are selling, what the features and benefits are and why there are various price points.
3. Continuously review employee performance. New employees want to do a good job—make sure that they know what they are doing before allowing them to “solo.”
4. Many major restaurant chains require that new servers serve as a “wingman” with an experienced server for 2 weeks before they are allowed to “solo” and work by themselves. You may wish to do the same.
If you want more ideas, let’s have a conversation—call 817-386-3032.