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A manager in a small business recently commented to us she was frustrated because the firm principals were disappointed that the business was not seeing sales improvement and profitability [...]

Attention to detail and ensuring that the customer is always right are the key to outstanding customer service as well as a happy customer.  Process control and operation are also important when [...]

Flexibility, teleworking and results—those factors keep millennials engaged in today’s work force. When your company does not allow or endorse such ideas, you are losing a valuable capacity and [...]